POLICIES

Patrons,

Please read through carefully. By placing an order with us, you accept our terms and conditions.
It is your responsibility to make sure you are informed about our terms and conditions.
If you do not understand the terms and conditions of this contract,
please ask for clarifications before signing the work order.
 
BUDGET
We provide custom jobs. An accurate job quote will be provided based on the patron’s specific job requirements and the condition of the firearm. The same hourly rate applies regardless of the complexity of the work required.

SHOP PRICES
Shop minimum job is $65.
Shop hourly rate is $65, charged every 30 minutes after the first hour.
Machining hourly rate is $100, charged hourly.
Set prices for standard jobs can be found on our website under the "PRICES" tab.

 

GUNS THAT COME IN PARTS
We strongly recommend that patrons do NOT to take their firearms apart.
Any FIRST gun that comes in parts: $35 + reassembly cost.
Any SECOND gun that comes in parts from the same patron: $180 + reassembly cost.

GUNS THAT ARE NOT COMPLETE
Firearm MUST be dropped complete, including magazine.
We do not provide any service on any firearm that is not dropped complete,
with the exception of historical firearms that might be incomplete due to their age / history.

WORK ORDERS and COMMUNICATION
For all jobs sent in by mail or delivered in person, a Work Order is required: 
https://form.jotform.com/201266883921055
We do not take in any jobs that come without a completely filled in work order form. 
The software automatically sends both to us and our customers a copy of what they submit, to avoid miscommunications. Any further communication with us, after the Work Order has been submitted,
is made in writing via the office at: ligia@brubakerarms.com 
We do not discuss job requests over the phone.

 

THERE IS ADDITIONAL COST FOR ADDITIONAL WORK
If other labor and material costs arise when we open the firearm (hidden faults), shop hourly charge will apply.
However, before billing, we get in touch with our patrons and provide the information needed in order to make a decision. We are a fine-end fabricating licensed gunsmith shop, so our prices are non-negotiable.

REPLACEMENT PARTS
We do not keep exchange parts on hand. We only order replacement parts once the firearm is in our possession. Our service charge is 15% for any orders over $100, and $15 for all orders under $100. Patrons may provide the replacement parts but if the parts do not match the firearm, the shop hourly rate applies to the time invested in trying to replace the part with the wrong part provided. To avoid unpleasant situations, we encourage our patrons to only provide replacement parts if they know exactly what parts fit their firearms.

AMMO
We strongly encourage patrons to provide their own ammo.
We do not accept reloaded ammo.

AFTERMARKET PARTS AND FIREARM INFORMATION
It is the patron's responsibility to explicitly declare if there are any aftermarket parts installed on the firearm or if there is a particular type of ammo that is not safe to shoot / that should be used exclusively with the firearm. In case no mention is made, the company will not be held liable for any damage occurred to the firearm due to lack of information. The patron will be held liable for any and all accidents or injuries caused by providing insufficient information about the firearm.

TURN-AROUND TIME 
Our turn-around time is generally 4 weeks upon receiving your items, for standard jobs. During the shortage of parts and materials on the market caused by the COVID policies, our turnaround time is 6 weeks. For complex projects we offer a custom turn-around time, together with the quote. Please bear in mind that our turn-around time is dependent on shipping time when parts need to be replaced. During hunting / busy seasons our turn-around times are longer. To avoid any unpleasant situations, we ask our patrons to plan ahead for the hunting season.

EXPEDITED TURN-AROUND
We offer 2 weeks expedited turnaround - $50 fee.
We offer 1 week expedited turnaround - $100 fee.
 
TYPES OF PAYMENTS ACCEPTED

Patrons are required to pay at pick-up. Our company takes check, Pay-Pal, credit / debit card, phone payment or cash.
For cash and check there is no additional cost. If the check bounces, there is a $50 bounce fee.
For Pay Pal or credit / debit card via Square or phone payment, there is an additional 5% transfer fee.
Firearms will be released when the total cost of the job is paid in full.

SERVICE CONFIDENTIALITY AND LEGAL ASPECTS
All projects MUST be dropped off and picked up by the owner of the firearm.
Drop-offs of pick-ups for family or friends are not accepted.
It is illegal for firearm owners to borrow their firearms to friends or family.
We only release the firearm to the patrons who dropped off the firearm.

DROP OFF and PICK UP
All work MUST be picked up within 10 business days from receiving the pick-up notice.
After 10 days from notice storage fee will be charged, at the rate of $5/day, starting from the date of notification.

FAILURE TO PICK UP THE FIREARM
Failure to pick up the firearm OR make arrangements for pickup within 30 days from notice will automatically result in the transfer of the firearm ownership from the client to Brubaker Arms. Brubaker Arms will become the only legal owner of the firearm. This contract is legally bounding and all ownership rights are waived by customer, shall the customer fail to pick up the firearm OR make arrangements for pickup. Brubaker Arms will gain full legal ownership rights, such as but not limited to, using the firearm, selling the firearm to recover labor and / or parts costs, etc.

APPOINTMENTS AND STRAIGHT FEE POLICY
For our outside Yakima patrons, we offer the possibility to make appointments for Saturdays. 
We require 24 hour booking and / or cancellation notice. Our company is practicing the "straight-fee" for no-shows. Missed appointments will not be reimbursed the $35 booking fee. When honoring your appointment, the $35 will be transferred towards the final bill, so our patron's appointments will be free of any charge.

PHOTOGRAPHY / VIDEO PERMISSION
We keep a video and photographic record of all our projects.
By leaving your project with us, our patrons offer us permission to use the pictures / videos for advertising and education purposes.


LEGAL LIABILITY ASPECTS
We do not release firearms that do not pass the safety test.
In case the firearm is not safe to carry or shoot, or has any other safety issues, we will let our patrons know and provide the appropriate service so they can shoot / carry the firearm safely, and will charge the service according to the labor rendered. We are required by law not to release your firearms until they are perfectly safe. No exceptions will be made.

PARTIAL JOBS
We prefer to do jobs start to finish. In case we do not have the opportunity to do the jobs start to finish,
but parts of the jobs are done by owners / gun enthusiasts, we do not take any kind of responsibility for the quality of the project.

OBJECTIONS
We  aim to maintain a high level of satisfaction among our clientele. As such, we ask all our customers to verify the functionality of repair within one week from picking up the firearm, and if there are any concerns about the service provided within one week from pick-up, we will re-address the issues at our expense. Any concerns expressed after one week from picking up the firearm will be addressed at our shop’s regular rates.

ARCHIVAL RESEARCH
Information about projects older than 7 days are kept in our archive and are available to the owner of the firearm exclusively.
A research fee of $10.00 per half hour will be charged for research conducted by our staff,
including a minimum fee of $10.00 for the first half hour.

MAIL DELIVERY
It is the customer’s responsibility to pack the firearms well, when shipping them to our shop.
We do not take any responsibility for parcels that have not been packed by us. By default, we ship out parcels in appropriate packaging according ATF regulations, with the standard $500 insurance. Private delivery and / or another amount for insurance is available per explicit request.

CUSSING and RUDENESS
Being rude, raising the voice or cursing at the staff will immediately result in a doubling of the bill.

FIREARM SAFETY
Please note that we are not firearms instructors and we do not teach people how to shoot. We always provide all the information our patrons need about the particular service we have provided for, however, it is our patron's responsibility to acquire any additional information that does not make the subject of the work we provided and to stay informed regarding law compliance and firearm safety (state and federal laws). 

INTOXICATED PATRONS
We reserve the right to refuse services to patrons who are under the influence of alcohol or any other substance.
Smoking, cussing/rudeness and drinking are prohibited on the premises of our facility.

MACHINE SHOP VISITS
We recognize that a firearm manufacturing facility has a special allure for men who enjoy machinery and firearms.
At the same time, as a facility regulated by ATF, the machine shop is not open for visits. The areas where the public has access are limited to the parking lot and the office, no exceptions.

SERVICE REFUSAL
As a federally licensed firearm business, under federal law, we reserve the right to refuse service to anyone.


 

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