Please read our shop policies carefully.
By placing an order with us, you accept our terms and conditions.
It is your responsibility to make sure you are informed about our terms and conditions.
If you do not understand the terms and conditions of this contract,
please ask for clarifications before signing the work order.
Our policies still apply even if the customer does not read the policies.
Please read through carefully. We respect your right to be informed before you drop off your firearm.
Due to the nature of our business, we will not make any exceptions from these guidelines,
regardless if you read them or not.
We realize these terms will not be agreeable to everyone, but they are necessary in order for us to be able to produce quality work. If you cannot agree to the following terms, we will have to respectfully decline to do your work and kindly encourage you to work with a different company.
If you do not understand the terms and conditions of this contract,
please ask for clarifications before signing the Work Order and Contract.
Whenever possible, an estimation of the job cost might be provided at the discretion of Brubaker Arms Manufacturing, LLC FFL, based on the usual cost of other similar jobs, our professional judgment and the condition of the firearm, but always with a clear understanding that the estimate is not a maximum or fixed fee quotation. The ultimate charges may be more or less than the amount estimated. Estimates for labor prices may be quoted as a total or at an hourly rate, but always with the clear understanding that the quotes provided do NOT represent a final cost of the project, which is subject to change due to the condition of the firearm, the availability / cost of parts on the market and hidden faults of the firearm that were not visible at the time when the firearm was dropped off. Estimates that are given are an estimate of labor costs and do not reflect the cost of parts and / or ammunition that may be required to finish the project.
RATES and PAYMENTS
The same hourly rate applies regardless of the complexity of the work required or the value of the firearm. Our rates are based on the quality of our gunsmithing work (gunsmithing, placing orders for parts, shipping & handling, etc) and the amount of ancillary work that needs to be done thanks to the totalitarian regime that we are under (taxes, books, acquisition and disposition record keeping, long term archive keeping, etc.): $80+tax / manual labor (including polishing) and $120+tax / machining time, charged every 15 minutes after the first hour. Our minimum shop fee is $80+tax. Firearms that are logged in and sent to the gunsmith will be subject to a one hour minimum bill without exception. Our prices are non-negotiable.
Brubaker Arms Manufacturing, LLC FFL will accept payment via cash, cashier’s check, money order (no transfer fee). We also accept electronic payment, but we advise against it. Credit card, debit card, phone payment or PayPal payment are all acceptable but not encouraged payment forms, with 5% transfer fee.
No completion date can or will be given on any project. However, upon request, an approximation of the estimated time to completion may be given at the discretion of Brubaker Arms Manufacturing, LLC FFL. This estimated time to completion is non-binding and may change at any time due to extenuating factors without any notification to the customer. As a general rule, Brubaker Arms Manufacturing, LLC FFL addresses projects in the order in which they arrive in the shop. However, Brubaker Arms Manufacturing, LLC FFL reserves the right to process and complete work orders in whatever order it sees fit solely based on its own discretion. Brubaker Arms Manufacturing, LLC FFL reserves the right to accept or reject any work order and to stop serving a customer at any point, regardless of the state of the project, based exclusively on its own discretion.
We will never, under no circumstances, give a promised completion date on any project. No exceptions.
We work on the projects as they come in the shop. If you definitely need a project by a certain date the best we can do is charge a fee and do our best to meet your deadline, with the clear understanding that all our customers are equally important. We can provide an estimate in good faith, but again, we can make NO promises.
Estimate is based on current work load, owners and employees holidays, and volume of work currently being handled. It is VERY IMPORTANT that you understand that this turn around estimated time can change dramatically due to the circumstances.
All work will be processed in order. Small work (non build+refinish) work WILL be started ahead of existing larger jobs and turns around at a much faster rate than the larger projects. It will remain at our discretion how much small work will precede larger jobs. (Even the small jobs are done in order, just ahead of the larger ones.)
Depending on seasons, sometimes we may be able to offer expedited turnaround times; please ask us if you would like to have an expedited job done, and if we can accommodate your request we will gladly do so.
DROP OFF and PICK UP
Drop off and pick-up is available without appointment any time during our regular office hours, Tuesday – Friday 12-6pm. The office staff processes the drop offs and the pick-ups. The gunsmiths are NOT available for drop offs and pick-ups, unless a paid appointment for a technical consultation has been secured online.
All work MUST be picked up within 10 business days from receiving the pick-up notice. After 10 days from notice storage fee will be charged, at the rate of $10/day, starting from the date of notification of project completion. Brubaker Arms Manufacturing, LLC FFL reserves the right to retain possession of the project until it has been fully compensated for the work, services, and parts it has provided. Brubaker Arms Manufacturing, LLC FFL does not accept firearms from / release firearms to / discuss details about the project with anyone else but the lawful owner of the firearm, per state and federal laws.
FAILURE TO PICK UP THE FIREARM
Failure to pick up the firearm OR make arrangements for pickup within 30 days from notice will automatically result in the transfer of the firearm ownership from the client to Brubaker Arms Manufacturing, LLC. Brubaker Arms Manufacturing, LLC will become the only legal owner of the firearm. This contract is legally binding and all ownership rights are waived by customer, shall the customer fail to pick up the firearm OR make arrangements for pickup. Brubaker Arms Manufacturing, LLC will gain full legal ownership rights, such as but not limited to, using the firearm, selling the firearm to recover labor and / or parts costs, etc.
PREEMPTIVE PICK-UPS and LIABILITY
The customer may at any time request the work order be returned prior to completion. Brubaker Arms Manufacturing LLC FFL reserves the right to accept or reject the request, based solely on its own discretion. If Brubaker Arms Manufacturing, LLC FFL considers the firearm to be safe to shoot and releasable in the stage the project is in at the time of the request, Brubaker Arms Manufacturing, LLC FFL will charge the proper fee for the work already performed based on Brubaker Arms Manufacturing, LLC FFL discretion and the rates and terms agreed upon previously by Brubaker Arms Manufacturing, LLC FFL and the customer. A release of liability will be signed by the customer. No exceptions. However, Brubaker Arms Manufacturing, LLC FFL does not release firearms that do not pass the safety tests. In case the firearm is not safe to carry or shoot, or has any other safety issues, Brubaker Arms Manufacturing, LLC FFL will let the customers know and provide the appropriate service so the firearm will be safe to shoot / carry, and will charge the service according to the labor rendered. Brubaker Arms Manufacturing, LLC FFL is required by law and common sense not to release firearms until they are perfectly safe. No exceptions will be made, under any circumstance.
THERE IS ADDITIONAL COST FOR ADDITIONAL WORK
If upon working on your project we discover hidden faults with the firearm’s functioning, shop hourly charge will apply. However, before billing, we get in touch with you and provide the information needed in order to make a decision. If the faults discovered have the potential to be life threatening (the firearms do not pass the safety test, par example), we will not release the firearm without fixing the issue at the shop’s hourly rate, with or without letting the customer know. Not fixing life or health threatening issues on your firearm is not an option, due to the tremendous amount of liability that we carry.
AR “home-builds” (and other home builds) may include additional expenses for correcting faulty previous work, for example loctiting flash-hiders, barrel nuts, etc. Extra dirty firearms that we cannot work on due to the condition they are brought in, will be cleaned and charged shop hourly rates with or without previous notice. Many times, cleaning up well an extra curdy firearm will make it function, as there’s nothing defective but the firearm is frozen due to the lack of TLC.
We prefer to do jobs start to finish. In case we do not have the opportunity to do the jobs start to finish, but parts of the jobs are done by owners / gun enthusiasts , we do not take any kind of responsibility for the quality of the project. We encourage the development of a culture that fosters personal interest in firearms, but always with the clear understanding that any complaints about a project are null if the customer does any amount of work, as minimal as but not limited to, assembly, disassembly, field stripping or dry firing of the firearm. Customers who work on their firearms (including maintenance cleaning, assembly, disassembly, parts change, etc.) wave any legal right to complain about the quality of the work. If any customer’s actions require us to solicit legal counsel, the customer will pay the cost of all our legal needs regardless if they start legal action against us or not. These costs will include but are not limited to all our attorney fees, consultation costs, court costs and lost wages of the shop.
AFTERMARKET PARTS and FIREARM INFORMATION
It is your responsibility to explicitly declare if there are any aftermarket parts installed on the firearm or if there is a particular type of ammo that is not safe to shoot / that should be used exclusively with the firearm. In case no mention is made, our company will not be held liable for any damage occurred to the firearm due to lack of information. The owner of the firearm will be held liable for any and all accidents or injuries caused by providing insufficient information about the firearm.
GUNS THAT COME IN PARTS
Guns that have been disassembled and come in parts for reassembly, or come put together but not functional and need to be disassembled and reassembled by us are subject to a $150 fee in addition to the cost of hourly shop rates for the labor and parts needed to complete the project. This fee covers the time necessary for our gunsmiths to look up the schematics for your firearm, make sure all the parts are there, make sure no parts are broken or bent, inspect the parts condition and put the gun back together for you. Due to our extensive experience and the liability that we are facing, we will respectfully decline to believe that all parts have been brought in and nothing is broken or missing, even if the owner of the firearm is positive about it.
We understand it is very inconvenient to pay hundreds of dollars to have a firearm put back together properly, which is why we encourage you not to take your firearm apart unless you are absolutely positive you can put it back. Please understand that it is not realistic to expect our staff not to double check that all parts are present and in good shape before putting the gun together. It is also not realistic to expect our staff to do that for free. Please do not take your firearm apart unless you know how to put it back together. If you wish to have your firearm taken apart so you can clean it up yourself, we offer that service at our hourly rate, which will end up costing you less than taking apart a firearm that you don’t know how to put back together.
AMMO AND GUNS THAT ARE NOT COMPLETE
Firearms MUST be dropped complete, including magazine and ammo. Brubaker Arms Manufacturing, LLC FFL does not provide any service on any firearm that is not dropped complete, with the exception of historical firearms that might be incomplete due to their age / history. (If you don’t have ammo for your firearm due to shortages on the market, there’s really no point in fixing your firearm.)
We do not keep exchange parts on hand. We only order replacement parts once a firearm is in our possession. Our shop practices the average mark-up for parts. You may provide the replacement parts but if the parts provided by you do not match the firearm, the shop hourly rate applies to the time invested in trying to work with the wrong part provided. To avoid additional costs, only provide replacement parts if you know exactly what parts fit your firearm. Otherwise, if our shop orders your parts, all parts will be paid for in advance of work being performed. No exceptions. Completed work orders will not ship until all costs are paid for. Brubaker Arms Manufacturing, LLC FFL will provide an assessment of all parts that are required for the work order to be completed; however, this is subject to change at any time, due to the nature of the project and the hidden faults of the firearm. If Brubaker Arms Manufacturing, LLC FFL determines the change in the parts required for completion to be material, then Brubaker Arms Manufacturing, LLC FFL will notify the customer prior to purchasing the parts. If Brubaker Arms Manufacturing, LLC FFL determines the change in the parts required for completion to be immaterial, then Brubaker Arms Manufacturing, LLC FFL will purchase the parts without customer approval and add them on to the cost of the work order.
WORK ORDERS, CONTRACTS and COMMUNICATION
For all jobs sent in by mail, a Work Order and Contract are required.
Work Orders can be filled online at: https://form.jotform.com/201266883921055
Contracts can be filled online at: https://form.jotform.com/210395068736057
For all jobs dropped at our office, a Work Order and Contract will be filled in by the office staff together with the customer.
We do not take in any jobs that come without a completely filled in Work Order form or a signed Contract. The software automatically sends both to us and our customers a copy of what they submit, to avoid any miscommunications. Any further communication with us, after the Work Order has been submitted and the Contract had been signed, MUST BE MADE IN WRITING via the office at: firstname.lastname@example.org We do not discuss job requests, updates or quotes over the phone. The customer may inquire as to the status of the work order by email at any time. Customers must provide the work order number in the inquiry.
No insurance is provided by Brubaker Arms Manufacturing, LLC FFL for your firearms or parts due to theft, flood or other act of nature, war, lost in the mail or any other reason. Most insurance companies that insure firearms will cover the items while they are away at a gunsmith. Check to make sure YOUR insurance (NRA or other) does this and that you have ample insurance coverage for the item(s) sent. Customer is responsible for insuring his or her firearm during the time it is in the possession of Brubaker Arms Manufacturing, LLC FFL.
PHOTOGRAPHY / VIDEO PERMISSION
We keep a video and photographic record of all our projects. We keep records of the condition of firearms at drop off and the condition at pick-up. By leaving your project with us, you give us permission to use the pictures / videos for advertising, liability coverage, education purposes, and any other legal purpose as we may see fit.
No implied warranty of merchantability is given and is expressly denied.
No implied warranty of fitness for a particular purpose is given and is expressly denied.
No implied warranty of workmanlike quality is given and is expressly denied.
If there are any concerns about the service provided, we may address the issues at our own discretion, provided all following conditions are true simultaneously:
- the issues are brought up within 7 days from the date the customer picked up the firearm;
- the issue is not a user-induced issue;
- the malfunctioning is without doubts caused by our workmanship; Brubaker Arms Manufacturing, LLC will decide at its own discretion if the issues are caused by the service provided or not;
- only factory ammo has been used with the firearm; no reloads have been used with the firearm; no exceptions;
- the firearm is in the exact same condition it was in when it was released to the customer; if there are any signs at all that the firearm had been abused in any way, taken apart, or in any way misused by the customer or anyone else (with or without the knowledge of the customer), shop hourly rates will apply.
Brubaker Arms Manufacturing, LLC will decide at its own discretion, based on records, staff testimony and / or the condition of the firearm if the firearm had been misused or abused.
All returns are at the discretion of Brubaker Arms Manufacturing, LLC FFL, no exception.
Information about projects older than 7 days are kept in our archive and are available to the owner of the firearm exclusively. A research fee of $25.00 per half hour will be charged for research conducted by our staff, including a minimum fee of $80.00 for the first hour.
It is the customer’s responsibility to pack the firearms well, when shipping them to Brubaker Arms Manufacturing, LLC FFL. Brubaker Arms Manufacturing, LLC FFL does not take any responsibility for parcels that have not been packed by Brubaker Arms Manufacturing, LLC FFL. By default, Brubaker Arms Manufacturing, LLC FFL ships out parcels in appropriate packaging according to ATF regulations and insures the parcels for the value of the labor we provided. The customer is responsible to let Brubaker Arms Manufacturing, LLC FFL know if the value they want to have their parcel insured for is greater than the value of labor provided or if they have any special requests for shipping. Unless specific instructions are provided at customer's initiative prior to shipping, Brubaker Arms Manufacturing, LLC FFL will ship out the firearms according to its own judgment, at its sole discretion. All firearms are shipped with "Adult signature required". No exceptions. All firearms can only be returned to the original owner or an FFL licensee. No exceptions. Brubaker Arms Manufacturing, LLC FFL prefers to ship long guns or handguns via UPS ground or express. Customer is responsible for paying the actual shipping charges. Brubaker Arms Manufacturing, LLC FFL may charge for packaging.
As skilled trade professionals, we presume our clients to have a good working knowledge of the firearms they bring us. We provide information about our services and the minimum legally required firearm safety information, but we do not provide legal counsel or firearms training and as such, no communication with us should be interpreted as legal counsel or training.
We reserve the right to refuse services to patrons who are under the influence of alcohol or any other substance. Smoking, cussing/rudeness and substance abuse are categorically prohibited on the premises of our facility.
MACHINE SHOP VISITS
We recognize that a firearm manufacturing facility has a special allure for people who enjoy machinery and firearms. At the same time, as a commercial facility regulated by ATF, the machine shop is not open for visits. The areas where the public has access are limited to the parking lot and the office, no exceptions.
WORK OUTSIDE OUR PREMISES
FFL licenses are released exclusively for one physical location. We cannot do any kind of gun-related work or firearm value / condition assessments at any other location than our facility.
As a federally licensed firearm business, under federal law, we reserve the right to refuse service to anyone.
CUSSING and RUDENESS
Being rude, raising the voice or cursing at the staff will immediately result in a doubling of the bill.
NO SOLICITING ON OUR PREMISES
Soliciting is strictly prohibited on Brubaker Arms Manufacturing, LLC FFL premises.
No soliciting of our clientele for private purchases, trades and sales are accepted on our premises.
Typically, we do not work on BB guns, pellet guns, air rifles, etc. Depending on the nature of the work requested, exceptions may be made at the discretion of the manager. Shop hourly rates apply.
All projects MUST be dropped off and picked up by the owner of the firearm. No exceptions. Drop-offs of pick-ups for family or friends are not accepted. (In the state of Washington, it is illegal for firearm owners to lend their firearms to friends or family under certain conditions.) We only release the firearm to the persons who dropped off the firearm. In case the owner of the firearm passes away, we will release the firearm to the executor of the will / estate, in accordance with the Washington State and ATF laws and regulations.
We keep records according to the legal state and federal laws. Information about the make, model, serial number, caliber and type of firearm, and about the identity of the customer are recorded in the Acquisition and Disposition Book, per state and federal laws.
Our customer’s information is stored as securely as possible, on physical platforms (not on cloud), which we continue to improve security wise. Brubaker Arms Manufacturing, LLC FFL does not sell any of the information collected to any third parties.
Any misunderstandings between the client and Brubaker Arms Manufacturing LLC FFL will be resolved in an amicable manner. This contract is legally binding and any contract dispute that cannot be resolved in an amicable manner will be handled in the court system where Brubaker Arms Manufacturing LLC FFL is located. If there is a dispute and Brubaker Arms Manufacturing LLC FFL needs to solicit legal counsel to enforce the contract or in any dealings with the customer, or if the Client decides to start legal action against Brubaker Arms Manufacturing LLC, the Client will pay any attorney’s fees and any other legal expenses incurred by Brubaker Arms Manufacturing, LLC FFL, regardless if there is a lawsuit or not. This contract shall be governed by the laws of the County of Yakima in the State of Washington and any applicable Federal law, where Brubaker Arms Manufacturing LLC is currently located. The customer waives any legal right to file a lawsuit in any other location but in the location where Brubaker Arms Manufacturing, LLC FFL is located.
MODIFICATIONS TO FIREARMS
Brubaker Arms Manufacturing, LLC FFL does not make any modifications on firearms that may affect various safety systems. However, due to the nature of the field of activity, if any of the modifications requested by the customer lead to malfunctions, Brubaker Arms Manufacturing, LLC FFL is released of any liability.