TERMS AND CONDITIONS
PLEASE READ THROUGH CAREFULLY.
BY PLACING AN ORDER WITH US, YOU ACCEPT OUR TERMS AND CONDITIONS.
IT IS YOUR RESPONSIBILITY TO MAKE SURE YOU ARE INFORMED ABOUT OUR TERMS AND CONDITIONS.
IF YOU DO NOT UNDERSTAND OUR TERMS AND CONDITIONS, PLEASE ASK FOR CLARIFICATION.
We provide custom jobs. Hence, an accurate job quote will only be provided based on the client’s specific job requirements and the condition of the firearm. The same hourly rate applies regardless of the complexity of the work required.
Firearms will only be accepted in the shop when a specific budget is agreed on by the client.
(PROJECTS TYPE A are included in the GENERAL REPAIRS, PROJECTS TYPE B are included in the CUSTOMIZING/TUNING PROJECTS, PROJECTS TYPE C are included in the CUSTOM BUILDS.)
SHOP MINIMUM JOB IS $55. SHOP HOURLY RATE IS $65, CHARGED EVERY 30 MINUTES ($32.50 / 30 minutes).
MACHINING HOURLY RATE IS $100, charged hourly.
PRICES FOR STANDARD JOBS CAN BE FOUND ONLINE AT: https://www.brubakerarms.com/price-list
THERE IS ADDITIONAL COST FOR ADDITIONAL WORK
If other labour and material costs arise when we open the firearm (hidden faults), shop hourly charge will apply.
However, before billing you, we will get in touch with you and provide you the information you need in order to make a decision. We are a fine-end fabricating licensed gunsmith shop, so our prices are non-negotiable.
We do not keep exchange parts on hand. We only order replacement parts once the firearm is in our possession. Our service charge is 0.15% / part and 0.15% / round. You can provide the replacement part yourself, together with your firearm, but if the part that you have provided does not match and we need to spend time researching and finding the right part for you, the shop hourly rate applies to the time invested in research and time invested in trying to replace the part with the part that you brought. We do not accept reloaded ammo for testing your firearm.
AFTERMARKET PARTS AND FIREARM INFORMATION
It is the customer's responsibility to explicitly declare if there are any aftermarket parts installed on the firearm or if there is a particular type of ammo that is not safe to shoot / that should be used. In case no mention is made, Brubaker Arms will not be held liable for any damage occurred to the firearm due to lack of information. The customer will be held liable for any and all accidents caused to Brubaker Arms staff by providing insufficient information about the firearm.
Our turn-around time is generally 4 weeks upon receiving your items, for standard jobs. If your project is complex we will give you a custom turn-around time. Please bear in mind that if you need parts to be shipped to our shop, the turn-around time will increase according to the part provider's shipping time. During hunting / busy seasons our turn-around time will be longer. To avoid any unpleasant situations, please plan ahead for the hunting season.
At request, we offer the possibility for a faster turnaround, based on the following schedule and charges:
- 3 weeks turnaround time, $50 rush fee
- 2 weeks turnaround time, $75 rush fee
- 1 week, $100 rush fee
-1-6 days, $300 rush fee
Our payment will be at pick-up. We accept check, Pay-Pal, credit / debit card, phone payment or cash.
For cash and check there is no additional cost.
For Pay Pal or credit / debit card via Square or phone payment, there is an additional 5% service fee.
We do not ask payment in advance, but your firearm will NOT be released until the total cost of the job is paid in full.
DROP OFF and PICK UP
All projects MUST be dropped off and picked up by the owner of the firearm. We only release the firearm to the person who dropped off the firearm. Drop-offs of pick-ups for friends are not accepted.
All work MUST be picked up within 10 business days from the day you have been notified your firearm is ready for pick up.
After 10 days from notice, storage fee will be charged, at the rate of $15/day, starting from the date of notification.
After 30 days from the notice, if the firearm is not picked up, it will become the property of Brubaker Arms.
The firearm might still be available to be bought back from Brubaker Arms after 30 days,
at the price decided by Brubaker Arms. There will be no exceptions.
Special appointments are possible during weekends and outside work hours, at no additional cost.
However, failure to show up for an appointment outside office hours without 24 hours’ notice will be charged $100.
PHOTOGRAPHY / VIDEO PERMISSION
We keep a video and photographic record of all our projects.
By leaving your project with us, you understand that you give us permission to use the pictures / videos for advertising purposes.
We do not release firearms that do not pass the safety test. In case your firearm is not safe to be dropped or has any safety issues, we will let you know and provide the appropriate service so you can shoot / carry your firearm safely, and will charge the service according to the labor rendered. We are obliged by law and work ethics not to release your firearms until they are perfectly safe. No exceptions will be made.
1. Please note that we are not firearms instructors and we do not teach people how to shoot. We provide all the information you need about your project and the services we have provided for you, so that you may use the firearm safely, but any additional questions about gadgets and hunting trips that do not make the subject of the paid work will be shared during our free consultation time online, NOT during work hours, or be billed as consultation time. We are doing our best in trying to keep the prices as low as possible for our esteemed clientele, without making any compromises when it comes to the quality of the work. Hence, we kindly but firmly ask that you respect our time.
2. We do not release firearms or take in firearms to/from persons who are under the influence of alcohol or any other substance. Smoking, drinking and cursing are categorically forbidden on the premises of our shop.